On my way back home earlier on, my sis smsed me that Today Online reported that Subtle Senses had also closed the operations of its other two spa outlets till further notice. Was pissed off and disappointed to learn of this piece of news, though it doesnt surprise me that the fate of the spa chain turns out this way, especially when it first started to close its Ngee Ann city outlet just couple of weeks back. When i read in ST that subtle senses is closing it Ngee Ann city branch then, I was shocked... I mean I applaud Subtle Senses for taking over the operations of True Spa out of goodwill but it seems that the whole acquisition lacks strategy and plan.
As at today, I had only used up about $200++ of the $1070 that I had forked out through credit card instalments. Adding on to the free credits, I still have close to $1800 of the spa value. I feel so sayang to say goodbye to my money.
Now, as i think back on the hard selling and persuasion by the Spa Consultant during the trial session, it really makes my blood start to boil. I am pretty sure the consultants/top management would have make a killing on the commission from each completed sale. It is just so unethical for businesses to coax clients to sign up large amount of pre-paid credits and in return, unable to deliver a reasonable service. It is even more irresponsible for businesses to just end its operations without any announcement to its staff and clients.
No matter what, based on the recent spa closures, I am sure many, like me, would be more cautious when signing up for packages. I don't know if I can get any compensation but I am not going to just leave it as it is. I want my money back. Or at least some money back.
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I'm also a victim, but from True Spa, whose customers were taken over by Subtle Senses. So we are in the same boat. We "victims" are banding together to take action against SS, and try to recover our money etc. We are on Facebook : "Victims of True Spa Subtle Senses + Boycott all Packages Spa or Salon". Request to join. There will be a SS creditors' meeting on 16-Nov. The facebook group page will have all the info. Join us. Don't let these unscrupulous people get away so lightly as there seems to be irregularity in the operations.
Hi Elanor, I am a True Spa customer too! I will be lodging a claim with small claims tribunal... I can't attend the creditors mtg on 16 nov... But will follow closely on it... I will go join yr FB!
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